king338 Platform Privacy Notice

This page describes what we collect when you use king338 and how we keep that data protected. Our privacy commitments reflect our approach to operating transparently—we explain what information we gather, why we need it, and how long we keep it. We do not sell your personal data to third parties, and we use industry-standard encryption to protect your account details and payment information.

When you register on king338, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, or access our games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—we collect information necessary to operate your account, verify your identity, and prevent fraud. This notice explains our data practices in plain language so you understand what happens to your information.

Our privacy policy applies to all king338 users regardless of location. If you have questions about how we handle your data, our support team can clarify our practices during business hours.

Data collection on king338

We collect information in several categories. First, we gather registration data—your email address, phone number, username, and password. This information allows us to create your account and communicate with you about your activity, security alerts, and support requests.

Second, we collect identity verification documents (KYC data). To comply with anti-money-laundering regulations and prevent fraud, we require a photo ID (KTP, passport, or equivalent) and proof of your residential address (utility bill, rental agreement, or similar document). We store these documents securely and access them only when necessary to verify your identity or investigate suspicious activity.

Third, we collect transaction data. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we record the payment method, transaction amount, timestamp, and outcome (success or failure). When you play our games or access our platform, we log gameplay activity, bet amounts, game outcomes, and session timestamps. This data helps us provide customer support, detect fraud, and optimise our service.

Fourth, we collect technical data. Our servers automatically record your IP address, browser type, device model, and operating system. We use this information to diagnose technical problems, prevent abuse, and understand how users across Jakarta, Surabaya, Bandung, Medan, and Semarang access our platform.

How we use your data on king338

We use your data for several purposes. Registration and contact information allow us to manage your account, send you updates about promotions or game schedules (Liga 1, Piala Indonesia, Piala AFF coverage), and respond to your support inquiries. Identity verification data helps us comply with legal requirements and confirm that you are eligible to use our services.

Transaction data enables us to process your deposits and withdrawals, track account balances, and generate tax or regulatory reports if required. Gameplay data helps us calculate payouts, manage leaderboards for our slot tournaments, and detect suspicious betting patterns that might indicate fraud or account compromise.

Technical data helps us maintain platform uptime, troubleshoot bugs, and improve performance across different devices and connection speeds. We analyse this data in aggregate—we do not use individual IP addresses or device IDs to track you across the web or identify you without your consent.

Third-party processors and data sharing

We rely on third-party service providers to operate king338. Our payment processor (the company that handles mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions) receives your payment method details and transaction amounts. These providers maintain their own privacy policies and security standards. We ensure they comply with data-protection requirements before engaging them.

Our email service provider stores your email address so we can send you account notifications and support responses. Our analytics provider may collect anonymised usage data to help us understand how our platform performs. We do not share your personal information (name, ID number, contact details) with these providers unless necessary for them to deliver their service.

We may disclose your data if required by law—for example, if a court orders us to provide information relevant to a legal investigation, or if we are obligated to report suspicious financial activity to relevant authorities. We will not voluntarily share your data with law enforcement or regulatory bodies unless legally compelled.

Cookies and tracking technologies on king338

Our website uses cookies—small text files stored on your device—to remember your login session, store your preferences, and track your activity on our platform. Essential cookies allow you to stay logged in and navigate our site. Non-essential cookies help us understand how you use king338 so we can improve performance.

You can control cookies through your browser settings. If you disable cookies, you may not be able to log in or use certain platform features. We do not use cookies to track you across third-party websites—our tracking is limited to king338 itself.

Your rights and data retention on king338

You have the right to request a copy of all personal data we hold about you. Contact our support team during business hours and we will compile your information and send it to you within a reasonable timeframe. You also have the right to request that we correct inaccurate information in your account.

You may request account deletion at any time. Once we receive your request, we will close your account and delete your personal data (except where we are legally required to retain it for tax, anti-money-laundering, or dispute-resolution purposes). Deletion typically takes a standard timeframe, and we will confirm completion via email.

We retain registration data and identity verification documents for as long as your account is active, plus a retention period afterward to comply with legal and financial-audit requirements. Transaction records are retained according to regulatory timeframes. Game-play logs are retained for dispute resolution and fraud detection purposes, typically for a period of several years.

Data location and international transfers

Our servers may be located outside Indonesia. When you use king338, your data may be processed in data centres in other countries. We ensure that our international data processors maintain privacy standards comparable to Indonesian law. If you have concerns about data transfers outside your country, contact our support team to discuss our specific data-location practices.

Contact us about privacy on king338

If you have questions about our privacy practices, wish to exercise your rights, or believe we have mishandled your data, contact our support team. We respond to privacy inquiries during business hours via live chat or email. We will address your concern and explain our data-handling practices in detail.

We update this privacy notice periodically to reflect changes in our data practices or legal requirements. If we make material changes, we will notify you via email. Continued use of king338 after such notification constitutes your acceptance of the updated privacy notice.

Our commitment to your privacy is fundamental to how we operate king338. We believe transparency builds trust, and we encourage our members to review this notice and contact us with any questions about how we protect your information.